Refund policy

This page explains how cancelling a paid plan works and when we refund a payment. It is a plain-language summary of how billing works today.

Cancelling

You can cancel anytime from your Billing page. Your plan stays active until the end of the period you have paid for, then your account moves to the Free plan. You will not be charged again.

Cancelling cannot be undone. To continue after that, subscribe again from Billing: you are charged at that point, and any paid time you had left is added to your new period.

Refunds

We do not automatically refund unused parts of a billing period. If you cancel halfway through a month or year, you keep your plan until the period ends rather than getting money back.

If you were charged by mistake, or charged twice for the same period, email billing@matchcandence.com within 7 days of the charge and we will refund it in full. Refunds go back through Paystack to the card or bank account you paid with, which typically takes a few working days to show up.

Prices

Prices are in naira (NGN). Whether a price includes VAT is shown next to it on the pricing page and on your Billing page.

Contact

For a charge or refund, email billing@matchcandence.com. For anything else, email support@matchcandence.com. Please include the email on your account and the payment reference from your Billing page.